Refund policy

Refund Policy

At RURU6, we make fresh, perishable food products. Because of the nature of our products, all food sales are generally final and we do not accept returns on baked goods, desserts, or other perishable items.
Order issues
If there is an issue with your order, please contact us as soon as possible at info@ruru6.com.

This includes situations such as:
  • you received the wrong item
  • your order is missing an item
  • your order arrives damaged
  • there is a quality issue with the product
Please contact us within 24 hours of pickup or delivery and include:
  • your order number
  • a description of the issue
  • photos, if applicable
If we determine that there was an error or quality issue, we may, at our discretion:
  • offer a replacement
  • offer store credit
  • issue a partial or full refund
Cancellations
Orders may be canceled for a full refund only if the cancellation request is made at least 72 hours before the scheduled pickup or delivery time.

Cancellations requested after that window may not be eligible for a refund, since preparation may already be scheduled or in progress.
Pickup and delivery
Customers are responsible for checking their order at pickup or upon delivery.

Once an order has been picked up or successfully delivered, RURU6 is not responsible for damage caused by:
  • improper handling
  • extended time at room temperature
  • delayed refrigeration
  • incorrect storage after pickup or delivery
Non-returnable items
The following items are non-returnable and non-refundable unless there is a verified error or quality issue:
  • all perishable baked goods and desserts
  • special orders
  • custom or personalized orders
  • sale items
  • gift cards
Contact
For any order issues or refund questions, please contact:
info@ruru6.com